March 16, 2020

9 Ways Your Aging Phone System Is Putting Business Success on Hold

Whether it’s a question about a product or service, a new order, a support issue, or simply trying to pay a bill, customers still want to pick up a phone and talk to someone at your company. In other words, despite all the advances in technology, people still need a human connection—and a phone call provides just that. 

Voice calling also drives sales, business development, and collaboration among your employees and business partners. 

The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems support. 

The trouble is, the architecture of conventional phone systems dates back to a time when going to work meant going to an office. Many were even designed when smartphones were considered nothing but science fiction. Today’s workers require more agility and capabilities than these systems support. For example, your aging phone system may not provide direct access to company voicemail from a mobile device, which could delay responses to customers. You can’t afford to miss sales or lose customers because they can’t communicate with you when and how they like.

A modern cloud phone system not only provides highly reliable connectivity and call quality but is also easy to deploy and simple to maintain. Plus, the cloud delivers the agility and advanced features your business needs to keep pace with impatient consumers and mobile workers. 

IDG’s 2018 Cloud Computing Survey reports that 40% of companies like yours have already made the move to the cloud. Let’s take a deeper look at nine reasons why.

 
Old Cables Phone System

SWITCH TO THE CLOUD AND GET RELIABLE BUSINESS PHONE SERVICE UP AND RUNNING QUICKLY.

The days of waiting for the phone company to deliver, set up, and connect on-site business phone hardware are gone. You will have a reliable, full-featured cloud phone
system up and running almost instantly. Most small businesses have network bandwidth, Ethernet connections, and other requirements in place already. And there’s no bulky, complicated on-premises hardware to maintain it’s all managed, updated, and secured remotely by the service provider.
 
  • Fast to implement—with no disruption to your business
  • Getting employees connected is often as simple as plugging phones into internet connections
  • Using advanced mobile features—from videoconferencing to direct access to company voicemail—simply requires downloading the secure mobile app
  • Add, move, or change lines from an easy-to-use web browser console—no technician required
  • Help is a phone call away: A good IT services partner can help with a number porting, recommending a voice-quality router (if needed) or other technical issues so you make a smooth transition
 

01.

TOO COSTLY

With a cloud phone system, you enjoy one flat-rate for all your calls nationwide. For
one predictable monthly charge, you also get a range of services like internet fax
and conference calling—without the complexity of multiple bills.
 

02.

LOW CUSTOMER SATISFACTION

Your phone system is often the first point of contact with your customer, so it should
be a good experience. A new breed of tech-savvy, online and mobile customer
demands the same of your company. They expect to reach someone the first time they call.
 

03.

UNRELIABLE PHONE SERVICE

A cloud phone system offers benefits that give you more modern communications. But first and foremost, every business needs reliable phone service and good call quality. An IT services provider with a robust network and core infrastructure located in redundant data centers can provide carrier-class reliability and superior call quality.
 

04.

WEAK SECURITY AND COMPLIANCE

With the right IT services provider, robust security protects your data. This is particularly important for small- and medium-sized businesses, which typically lack the dedicated IT staff of larger businesses.
 

05.

NOT MOBILE-FRIENDLY

A good cloud phone system provides apps for mobile devices and desktops to support your workers anywhere they roam. This mobility allows mobile employees to access conference calls, video conferences, faxing, and team chats from a mobile device.
 

06.

HARD TO SCALE68

Adding, moving, or changing lines with a conventional phone system might take a call to the phone company. With a cloud system, you add users quickly and easily with just a click on a web-based administration console—even from a mobile device.
 

07.

DIFFICULT TO SET UP BRANCH OFFICES AND REMOTE WORKERS

Rather than requesting a service call or waiting for the phone company to provision lines, a cloud phone system lets you simply send phones to new offices or remote workers.
 

08.

ALWAYS OUT-OF-DATE

A top-tier IT solutions provider will automatically upgrade your calling and other features in the cloud. You won’t have to worry about upgrades or added fees; your employees always have access to the latest features.
 

09.

CUMBERSOME AND COMPLICATED

A cloud phone system eliminates the need to pay for collaboration services such as videoconferencing, chat, file storage, internet fax, backup, and other stand-alone services from different suppliers.
 
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